Are there refunds available for digital items?

Because digital items are listings for a PDF instant download, once the transition has been completed, I cannot accept any returns, exchanges, or cancellations. Please contact the me at Bernadette@VioletGraceFiberStudio.com if you have any problems with your order, issues with the download, or need any assistance completing the project.

How can I cancel an order?

If the item you are purchasing is a PDF instant download, once the transition has been completed, I cannot accept any returns, exchanges, or cancellations. Contact the me at Bernadette@VioletGraceFiberStudio.com if you have any problems with your order, issues with the download, or need any assistance completing the project.

If, however, you are purchasing a physical product that will be shipped to you, contact me at Bernadette@VioletGraceFiberStudio.com within 24 hours of placing your order. I aim to have all physical items ready to ship out within a day of the order being placed. If it has not been shipped out yet, I will definitely work with you.

How quickly can I expect to receive my purchase?

If the item you are purchasing is a PDF instant download, you can expect to receive it once the transaction has been completed.

If you have purchased a physical item, you can count on it being packaged and ready to ship within 24-48 hours.